They, too, are long, comprehensive guides that cover an entire tool or function. Thus, the language being used in the titles and articles should be simple, clear, and concise. Template Knowledge Base is here when you need advice making the important decisions regarding the design or development of your website. Knowledge bases are online databases that store information about a specific company, their products or services, or related industry topics. I think so. Keep it as short as possible and avoid using technical terms that aren’t necessary. Get 285 knowledge base website templates on ThemeForest. Here you will find answers to many simple but important questions, and plenty of the more difficult issues also. A knowledge base is an easily accessible data storage hub that contains information about a certain product, service, topic, or concept. Using the same template over and over allows your customers to develop cognitive fluency. Knowledge bases have also decreased the need for customers to search for questions on search engines. In this guide to the ultimate knowledge base article template I’ll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. ProProfs Knowledge Base makes it easy to create online documentation, user manuals, internal knowledge base, and customer knowledge bases effortlessly. They don’t just solve the current problem a customer is facing. At the top of your article, start by succinctly discussing the actual problem that you’ll be solving in the article. They can simply search the same question on your company's knowledge base, knowing the answer will exist in relation to the appropriate product or service. Your knowledge base should not be cluttered with articles that answer one or two customer queries each year, but neither should it be so basic that it’s rarely helpful at all. Use intelligent headings to break up your content into easily digestible chunks. In fact, this could make your job feel even more valuable. We like to solve problems on our own and feel that personal sense of accomplishment when we do. Free and premium plans, Sales CRM software. Source Under Knowledge Base Management section, select Article Templates. In this example, we are selecting the language as English – United States. Heroic Knowledge Baseadds all the features to your site that you will need to create a fully functioning knowledge base. The knowledge base space blueprint includes everything you need to get started, including article templates, and a pre-configured homepage with Livesearch and Content By Label macros. Free Material Design Knowledge Base Quick answer articles highly resemble user guide articles. @swethamaresan. Write titles based on this information. This is usually the type of knowledge base article that helps visitors solve problems they're facing with their products. It's always helpful to include screenshots as examples for any tools, functions, steps, or descriptions that may be confusing to explain in words. Well done and very helpful. You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. Knowledge bases are mainly for your customers and prospects, and not internal stakeholders. Rather than answering questions or laying out steps, it tells you exactly how something works. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. It gives you multiple layout options to control how your knowledge base looks. If one article requires readers to complete two different sets of actions, it’s a good idea to stick them underneath separate headings. You’ll also get 26 different pre-defined themes to control the style. To create an article from a template, select + New From Template. But if long content is unavoidable, slap a table of contents on it. Don’t do that. It’s clean, beautiful, simple, and intuitive. It is licensed under the MIT license. Customers are looking for specific and concise answers, and don't want to waste time scrolling through an essay to find it. What kinds of topics would they search for? If you need help converting the theme, get in touch with me. Free and premium plans, Customer service software. Look how MailChimp’s article titles are all simple and tied to interface items (e.g. Importantly, a video … Keep your instructions simple. If you know users are looking for specific keywords or terms, include them in the title to make it easier for them. It's important that your knowledge base articles not only contain the solution that the customer is looking for, but is also formatted in a way that makes the answer clear and obvious. A lot of the time, a knowledge base is the first point of contact your customer has before contacting someone, so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting someone. For comprehensive guides, you might not need to utilize steps. Page labels are essential in knowledge base spaces. Creating a killer knowledge base might not be sexy, but it will go a long way towards helping your paying customers get the most from your product. The template enables team members to upload existing documents or create new ones using Web-based content creation tools. Create and maintain a comprehensive database of your school's students and their guardians, using this robust Access template. On the Select Knowledge Article Template dialog box, select the template to use as a base on which you author the article and select OK. But, how do you go about creating one? To answer this we created a checklist of seven design standards used across some of the best help centers and knowledge bases on websites. Thank you! What's their expected difficulty level in terms of knowledge on the product or service? [HubSpot Data]. Similar to an instruction manual, they include information on using every single feature to give you a well-rounded education on the tool or function. The briefer this section is, the better, as people reading will likely be looking to get to the steps to solve their problem quickly. A thought-out title is essential because it’s how customers will actually find the answers to their problems. The first step is to choose topics that your customers will find useful. Just like in the past, we will utilize the Site Pages Library. Templates help foster consistent formatting and content organization for articles. Knowledge basesare online databases that store information about a specific company, their products or services, or related industry topics. Still have some questions about knowledge bases? One of the best Wiki… For example, you can create templates that contain default headers or other content for articles. For example, look how we use Heroic Shortcodes to style asides in our KnowAll knowledge base theme: Readers can quickly distinguish between instructions and the additional information contained in asides. However, the sheer length of an article could deter some readers. Not all knowledge base articles are meant to solve problems; some may just explain how to complete a task. Take 10-30 minutes to list down … Tool description articles give a short description of what a specific tool or function is. If there's no direct solution, or if the end result is self-explanatory, this step may not be needed. Read on to find out how…. U.S. Department of Veterans Affairs | 810 Vermont Avenue, NW Washington DC 20420. Last but not least, you need to put these principles into developing a standardized template for your articles. Asking for help can sometimes feel like giving up. Envato Elements (Design Without Limits) 5 Quality Knowledge Base Examples To Inspire Your Help Center Using the same template over and over allows your customers to develop cognitive fluency.Essentially, it makes it easier for them to navigate your knowledge base because they’re already familiar with how things work. Also known as a company wiki, a knowledge base contains info related to a specific department, topic, product, or project. This includes general and tool-specific questions. That’s fine. Sometimes, an article can get pretty long, especially if you've updated it with added information. Rather, it's evolving to fit the changing needs of customers. Identify what the symptoms of the problem are to clearly relay what customers should be looking for. How-to articles are typically brief. Dedicated customers will scroll until the end when they want an in-depth, complete understanding of the problem and solution. Check out how MailChimp does it, even on their shorter articles: And if you’ve ever used the HeroThemes knowledge base, you might’ve noticed that we do something similar with our Table of Contents widget: If you’re familiar with your product, writing instructions can be surprisingly difficult. Choose from 79 Premium knowledge base Templates from the #1 source for knowledge base Templates. It is … This lets readers know they’re at the right place to find answers and properly sets their expectations for what they’ll get from the article. Whenever possible, it might even be a better idea to break up the article into separate, shorter articles. It’s unavoidable. Buy knowledge base website templates from $5. [Final Tips/Information to Note about the Tool]. You'll want to lay out steps specifically for articles that are solving problems or showing how to accomplish a task. For example, look how Canva uses headings to break up different sets of instructions in the same article: Sometimes you’ll need to add more information to your instructions or FAQs. They show you exactly what steps to take to complete a specific task or perform a certain function. Written by Swetha Amaresan Using the Knowledge Article Templates feature, as a knowledge administrator (a user with knowledge_admin role), you can create article templates, add or customize fields in a template, and activate or deactivate a template. The title of your knowledge base article should accurately reflect the subject. A video hybrid mixes a video into your help center article. When a customer is looking for a solution to a problem, your knowledge base should make it as easy as possible to find answers. You want to make sure the steps actually solve the problem they claim to solve. Premium plans, Connect your favorite apps to HubSpot. When writing new articles for your knowledge base, check out this guide for writing effective knowledge base articles. They know that bullet icon means it’s an aside, while that other bullet icon means it’s an essential instruction point. Created by our Global Community of independent Web Developers. On the Choose Language dialog box, select the language for the template, and select OK. Insightful Analytics Track and evaluate activities on your documentation page to get insights about your Knowledge Base and improve user experience by analyzing the traffic. Knowledge Base Templates Templates give users a starting point. A company's knowledge base can provide valuable information to customers, prospects, and even employees. Then create a knowledge base article template to guide the structure. The more your readers use your knowledge base, the more they'll trust your organization as a source of accurate information. A company's knowledge base can provide valuable information to customers, prospects, and even employees. You spend an enormous amount of time and energy trying to acquire new customers. Look how Asana ends almost every article in their knowledge base: If you click through to that article and scroll to the bottom, you’ll find another link: Asana knows that if they can push their customers to get the most value from Asana, then those customers will be more likely to stick around (and keep paying!). But knowledge also has to be formatted in a way that makes it easy for a customer to find that solution with ease. To accomplish that, they use the conclusion of their knowledge base articles to drive customers to learn even more about their product. You want to use basic language and make it as clear and concise as possible. For each new article template, a child table of the Knowledge [kb_knowledge] table is created. User guide articles are long, comprehensive guides that cover an entire tool or function. In this example, we are selecting the template as Getting Started With Template. If your customers don’t know the knowledge base article can solve their problem, it doesn’t matter one lick how good the rest of the article is! When choosing titles, put yourself into the customer's shoes. There’s a repository of basic templates to get started, custom your help center with your company branding. Lyft. Watch this video guide to learn How to Create a Knowledge Base. But when you do add extra information, make sure you format it so readers know it’s an aside. As well as making it as easy as possible to add your knowledge base content to your … However, the difference is that quick answer articles include a table of contents in the form of anchor links -- like FAQ articles -- that allow you to jump down the article to the specific topic you want to learn more about. Marketing automation software. Instead of constantly being on the phone, monotonously answering the same basic questions over and over, you can have more variety in your daily workload. This is a free html Bootstrap Knowledge Base theme, it can be customised to fit wordpress and other CMS systems. After all, since not every problem can be completely resolved, the solution may be an improvement of the problem or an update of a product to avoid a former glitch. The Knowledge Base application template helps teams manage the information that is resident within their organization. Knowledge base template examples There are two levels to an effective knowledge base article. They know that bullet icon means it’s an aside, while that other bullet icon means it’s an essential instruction point. It has a clean design and feature-rich theme that facilitates easy customization. When you add a new field to the template, a new column is added to that table created for the template. Rather than making them browse through related articles on their own, you can link some of your other articles at the bottom or side of the article. They also solve the next problem before the customer even knows they need help. But do you put the same effort into retaining the customers you already have? Not only does this split traffic between multiple articles, but it can get confusing for customers if they have to keep switching back and forth between multiple pages to find all the information they need. Knowledge Base is a brilliant choice for building Wiki type and informational websites. This will help people find the sections of the article that they're specifically interested in and skip any information they don't need. One step should only cover one point. You may unsubscribe from these communications at any time. If the problem can't quite be solved, the steps can help eliminate potential causes or reveal what the root problem is. Similarly, if you’re writing FAQs instead of instructions, you should keep each question and answer to a specific topic. Articles can vary in layout and design depending on the solution they're providing. Build a knowledge base and help your customers help themselves. What do I mean? You … For instance, what if a customer didn’t know it was possible to invite teammatesto Asana? The structure of a knowledge base article plays a major role in the piece's clarity and appeal. Select a template of your choice, write from scratch, or upload your existing content, add images and videos, customize it with your brand name and logo, and publish it. Make a comprehensive list of topics about your product or service. Push people towards the next logical step so that you ensure your customers get the most value from your product. It's also helpful to use search-engine-optimized keywords in the title to attract more search volume. When you are creating a Knowledge Base article or Service Request page, click the Templates drop-down menu to select the appropriate template. “Email Beamer”): Getting the title right is vital for search – most of the traffic to an article comes from a search – either from a Search Engine such as Google or your own site search. So make your title count. After stating the problem, you should immediately jump into showing readers how they can solve the problem. 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